Terms of Service

Overview

Overview

These Terms of Service set out the basis on which Cyberlord provides penetration testing, vulnerability assessment, security audits, incident response, consulting, and compliance testing for PCI-DSS, HIPAA, GDPR, and SOC 2. They apply to clients, website visitors, and anyone else who accesses the services. Using the services means you accept these Terms, and if you disagree with any part of them you may not use the services. Where an engagement has its own signed Service Agreement, the two documents sit together and both apply.

Authorization Comes First

Every security test requires explicit written authorization from you before it starts, and that authorization must name the systems in scope, the methodologies you permit, the testing windows, the points of contact, and the emergency procedure to follow if something breaks. Where an engagement touches third-party infrastructure, such as hosting or cloud accounts, you also provide proof that those parties have authorized the work. Cyberlord does not test outside the agreed scope, does not run destructive testing without separate permission, and does not disclose findings to anyone without your authorization.

Scope Limits and Data Handling

Scope is fixed in the Service Agreement and work stays inside it. The Terms commit Cyberlord not to retain client data beyond the agreed retention period, and to keep confidentiality over client information, security findings, business operations, and anything marked confidential. Client data, system information, and findings remain your property. On full payment you receive full rights to the deliverables, including reports, findings, and remediation recommendations, while Cyberlord's own tools and methodologies remain its intellectual property and are not licensed for reproduction.

Warranties and Their Limits

Cyberlord warrants that work is performed by qualified and certified professionals, to accepted industry standards, with reasonable care and skill, and in line with applicable law. Beyond that, services are supplied as they are. The Terms state plainly that no engagement guarantees discovery of every vulnerability, prevention of every incident, or full system availability during testing. If this clause matters to your procurement or insurance review, ask for the wording in writing before signing so the extent of the warranty is clear to both sides.

Liability

Liability is capped at the total fees paid for the specific service that gave rise to the claim, and indirect or consequential losses such as lost profit, lost data, or lost business opportunity are excluded. Caps of this kind are usually the first item a client's counsel negotiates, so read section 7 in full rather than relying on a summary. Any variation to the cap or to the excluded categories has to be agreed in writing as part of the Service Agreement, not assumed during delivery.

Payment, Term, and Termination

Unless the Service Agreement says otherwise, half the fee is due before work begins and the balance on delivery of the final report, invoiced with 30 days to pay and 1.5% monthly interest on late amounts. An engagement runs from signature until all deliverables are complete or it is terminated earlier. Either party may end it for material breach, by mutual written agreement, or for non-payment. On termination you pay for work completed, completed work is handed over, confidentiality obligations continue, and client data is returned or destroyed.

Governing Law, Changes, and Contact

These Terms are governed by the laws of Austria, with disputes subject to the exclusive jurisdiction of the courts of Vienna. The parties agree to attempt good faith negotiation first, then mediation, before any litigation. Material changes are notified to active clients by email at least 30 days before they take effect. Questions about the Terms go to [email protected]. If a provision is found unenforceable it is limited to the minimum extent necessary and the remainder stays in force; the Terms, the Service Agreement, and referenced documents form the entire agreement.